General Manager

Company: Hyatt Hotels Corporation
Location: Greensboro
Posted on: November 14, 2024

Job Description:

We are looking for an experienced and driven General Manager to join the Hyatt team. This role is a great opportunity for a leader who is eager to make a real impact in a fast-paced and growing business. The successful candidate will be a strategic thinker with excellent organizational and communication skills. They will have the ability to think on their feet and make decisions quickly. The ideal candidate will have a minimum of 5 years of management experience in the hospitality industry, including a minimum of 3 years in a General Manager position. They must have a proven track record of consistently meeting and exceeding all business targets. They should also have a working knowledge of current technology and trends in the hospitality industry. We are looking for an individual who is passionate about customer service and has a strong work ethic. The successful candidate will have excellent interpersonal skills, as well as the ability to motivate and inspire their team. They must also be able to operate in a fast-paced environment and handle pressure calmly.Reports To: Director of OperationsRequirements:

• Hyatt Brand Experience Preferred
• College or higher level of education
• 3 years hotel operations experience with a minimum of 2 years at the management level, preferably with a Hyatt branded hotel
• Must be an effective leader, self-motivator, team builder, and willing to work 50+ hours per week; at a minimum of 5 days per weekSummary:Manages hotel to ensure efficient and profitable operation by performing the following duties personally or through subordinate supervisors.General Responsibilities:
• Optimize and maximize guest and associate experience.
• Responsible for the overall success of the hotel, using effective leadership skills to drive revenue, maximize profits, and ensure quality.
• Effectively manage and motivate associates to ensure achievement of overall financial results, guest, and associate satisfaction.
• Champion of the hotel's internal and external communications and record keeping.
• Ensures that corporate, divisional, and department policies and procedures are adhered to at all levels.Primary Functions:Revenue: Aggressively pursue revenue goals, effectively utilize yield management and revenue maximization tools, and prepare and manage the annual budget.Profit: Effectively manage and control all operational expenses including labor, overtime, supplies, etc., enforce Fine Hospitality's procurement guidelines, and seek and implement cost-saving strategies.Quality: Ensure that the hotel meets and exceeds Fine Hospitality and brand standards for guest satisfaction.Training: Analyze service and quality issues, identify training needs, ensure implementation of training programs to optimize results, and adhere to Fine Hospitality training guidelines and policies.Sales and Marketing: Provide leadership support and direction to the sales team, if applicable. Take an active role in the preparation and implementation of the hotel's Sales and Marketing Plan, prospect and make sales calls, and capitalize on all revenue opportunities.Community Involvement:Ensure good standing in the community by developing and maintaining relationships with local organizations such as the Chamber of Commerce, Convention and Visitors Bureau, other hotels, local schools, local government, and other community and civic organizations.Leadership:
• Motivate, coach, and train team members, set goals and hold team members accountable, and provide appropriate feedback, rewards, and recognition.
• Demonstrate a high level of integrity, take ownership of personal and team actions, communicate effectively, promote collaboration, nurture a positive, professional work environment, and adhere to Fine Hospitality's Standard Operating Procedures.Performance Standards:Performance shall be measured by budgeted REVPAR, MSI Index, Guest Satisfaction Index (GSI), and Associate Satisfaction Index (ASI).
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Keywords: Hyatt Hotels Corporation, Winston-Salem , General Manager, Executive , Greensboro, North Carolina